Privacy Policy

About this policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit bubbles@drinkjivva.com and purchase our products.

By using our website, you consent to our privacy practices as described in this policy.

Information we collect:

We collect information in two ways:

Information You Provide: When you create an account, place an order, or contact us, we collect your name, email address, phone number, delivery address, and payment information. We also collect any feedback, reviews, or survey responses you provide.

Information We Collect Automatically: When you visit our website, we automatically collect your IP address, browser type, pages visited, and time spent on our site through cookies and analytics tools like Google Analytics. This data helps us improve your experience.

How we use your information:

We use your information to process and deliver your orders, send transactional emails and SMS updates, respond to customer inquiries, and detect fraudulent activity. We also use it to improve our website and products, send promotional updates (only if you opt in), and comply with legal requirements.

Sharing your information:

We do not sell your personal data to third parties. However, we may share limited information with trusted service providers who help us deliver our services:

• Razorpay processes your payment information securely
• ShipRocket uses your delivery address to ship your order
• Email service providers send you transactional and promotional emails
• Google Analytics receives anonymized data about your website usage

Strict confidentiality agreements bind all service providers.

Data security

We use SSL encryption to protect data in transit and maintain secure servers with firewalls. Your card information is never stored on our servers - only processed through Razorpay. We regularly audit our security measures and limit access to personal data on a need-to-know basis.

However, no system is completely secure. While we strive to protect your information, we cannot guarantee 100% security.

Your Privacy Rights:

You have the right to access, correct, or request deletion of your personal data. You can also unsubscribe from marketing emails by clicking the unsubscribe link at the bottom of any email, or opt out of SMS promotions by replying STOP.

To exercise any of these rights, email bubbles@drinkjivva.com with your request. We will respond within 30 days.

Cookies:

We use cookies to keep you logged in, remember your preferences, and track how you use our site to improve it. You can control cookies through your browser settings, though this may affect website functionality.

Contact us:

If you have questions about this Privacy Policy or how we handle your data, contact us at bubbles@drinkjivva.com