Refund & Return

1. Return Eligibility

You may request a return if the product is damaged, defective, incorrect, or not as described at the time of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all tags and accessories intact.

2. Return Request Window

All return requests must be initiated within 48 hours of receiving the product. Requests made after this period may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

• Items marked as non-returnable or final sale
• Used, damaged, or altered products not due to our fault
• Personal care or hygiene products
• Digital or downloadable products

4. Return Process

• Contact our support team with your order details and reason for return
• Provide images or videos if the product is damaged or defective
• Once approved, we will arrange a pickup or provide return instructions

5. Refund Policy

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.

6. Replacement Policy

In case of defective or damaged items, we may offer a replacement instead of a refund, depending on product availability.

7. Cancellation Policy

Orders can be canceled before they are shipped. Once the order has been dispatched, cancellation requests may not be accepted.

8. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error
• Return shipping costs may be covered by us for damaged or incorrect items

9. Refund Delays

If you have not received your refund within the stated time, please check with your bank or payment provider first. If the issue persists, contact us for assistance.

10. Contact Us

If you have any questions regarding Returns & Refunds, you can contact us at:

Email: support@drinkjivva.com
Phone: +91-XXXXXXXXXX